Return & Refund Policy
Topjec’s returns and exchange policy gives you an option to return or exchange items purchased on Topjec for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a paid pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location.You have to ship it by yourself.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Topjec for same or different sizes of same style or for any other item of the same or different value from Topjec within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
- Precious Jewelry, Sunglasses, Socks, Briefs, Cosmetics , Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
- Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. jewellery must be packed in the original jewellery box).
- Under Exchange Policy,
- a) If you choose to exchange the item purchased by you on Topjec within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, with shipping charges
- b) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Non- returnable products/categories cannot be exchanged.
7) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
8) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.